Privacy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Any living individual who is the subject of personal data.

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Who are we?

Heritage Weavers Ltd. is the data controller. This means we decide how your personal data is processed and for what purposes.

Our contact details are:

Heritage Weavers Ltd, 7 Mulberry Drive, Golcar, Huddersfield, HD7 4FA

For all other enquiries regarding personal data or data collections, please email us on info@heritage-weavers.com or telephone us on 01484 598 548.

What information do we need?

With reference to the categories of personal data described in the definitions section, we may collect and process the following categories of your data:

Name, address, telephone number and e-mail address;
Billing information including bank account details, credit/debit card number, transaction information and credit information;
Company Name, Employee(s) Name, Job Title(s);
Details of communications made to us;

The specific types of information we collect will depend on the product and/or service that we provide to you.

We have obtained your personal data from our website which is a publicly accessible source.

How do we collect your personal information?

Personal information will be collected from you when:

Purchasing our products or services; and
Communicating with us via our website contact page, email, telephone, in writing or in person.

What do we do with your personal information?

The personal information we collect and receive is used:

to provide our products and services to you - fulfil orders, verify and authenticate your identity, process your payments, and complete transactions with us;
for ongoing account maintenance and administrative purposes;
to contact you;
to maintain any registered accounts you have with us;
to inform you of any updates or notifications of changes to your account, our privacy policy or terms;
for our internal record keeping requirements;
for marketing communications such as updates and news on products and services we feel may be of interest to you. (if you have previously signed up to receive these communications, you can unsubscribe at any time, clicking the unsubscribe link in the emails);

What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data is to complete the sale and for marketing analysis.

Sharing your personal data

Your personal data will be treated as strictly confidential and will not be shared with any third parties.

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary, for a maximum period of seven years in order to comply with the statute of limitations.

Providing us with your personal data

We require your personal data as it is a statutory and contractual requirement. Without this we will not be able to complete the sale.

Your Rights & Your Personal Data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;

The right to request that we correct any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary to retain such data;

The right to withdraw your consent to the processing at any time;

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

Transfer of Data Abroad

We do not transfer personal data outside the EEA

Automated Decision Making

We do not use any form of automated decision making in our business.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Cookies

Our website uses first party cookies, which are created by the website itself. This policy explains their use.

Cookies are used to provide you with a better experience when accessing our website. In addition they help us to analyse how visitors use our website. This helps us to improve the content and ease of use of our website.

What are Cookies?

A cookie is a small file usually consisting of a series of letters and numbers that is sent by our web server to your web browser (e.g. Chrome or Safari) and is then stored by the browser.

Each time the browser requests a page from the server, it sends this small file back to the server so that the server can distinguish and track users as they navigate different pages on a website and improve the experience for returning users.

Our use of Cookies

We may use cookies for the following purposes:

To collect information about visitor behaviour on our website;
To improve the usability of our website;
To analyse the use of our website; and
For the general administration of our website.

Cookies on our website

We use session cookies on our website.

Session cookies delete themselves when you leave the site.

For more information on session cookies and their uses please visit:

https://www.allaboutcookies.org/cookies/session-cookies-used-for.html

The specific cookies that we use are:

ASPSESSION*
- ASP session cookie - identifies a specific user's session. This will expire when you leave the website.

Google Analytics
- Google Analytics collects information about visitor behaviour on our website.
- Google Analytics stores the following information:
  - What pages you visit;
  - How long you are on the site;
  - How you got here; and
  - What you click on.
- A JavaScript tag in each page of our website is use to collect this Analytics data. It is not connected to any personally identifiable information. No personal information (such as Name, Address etc) is collected or stored, so the information cannot identify you.
- For more information about Google Analytics and Google’s privacy in terms of the Analytics service, please visit: http://www.google.com/intl/en_uk/analytics/privacyoverview.html

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Manager: David Kendal – 01484 598 548 or email us directly at info@heritage-weavers.com

We aim to respond to all complaints within 7 working days.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email.